Carol began her career in the affordable housing industry twenty years ago as a leasing consultant working her way to Property Manager, Compliance Specialist and Senior Property Manager prior to her arrival at Zeffert & Associates as the assistant manager. Following the retirement of the department’s manager, Carol was promoted to manager to oversee the Compliance Department's operations, file management, contract development, and onsite audit coordination. Together with the Quality Assurance Specialist, Carol ensures that clients' assets are protected through compliance with the intricate restrictions with which they may be required to adhere. Speed in file turnaround times are an essential component of her department's mission in order to uphold Zeffert's reputation as being the best and the fastest in the industry.
Carol holds the HCCP, HCM-H, HCM-HF, HCM-R, BOND
Fred is responsible for overseeing day-to-day operations of Inspections for Capital Needs Assessments, 504 Transition Plans, Uniform Physical Needs Assessments, and REAC. Among his chief responsibilities is to ensure the department upholds its strong reputation in the speed and quality of inspections for clients. Fred has 28 years of experience in sales, operations, and inspections; all of which contribute to the priorities of the department.
Mandi has served as property manager of LIHTC properties up to 2,000 units. Having joined the company as a compliance support specialist, she naturally excelled and was promoted first to assistant manager of Compliance and then to her current role. As the Training Department Manager, Mandi coordinates all training sessions and ensures the needs of clients in an ever-changing industry landscape are met.
Mandi holds the HCCP and FHS designations.
Jamie has over ten years of management experience serving in a range of capacities. She has served a variety of roles within the Utility Allowance department that give her expansive knowledge on the breadth of operating aspects required to serve clients with accuracy and speed. In fiscal year 2018 Jamie helped lead the department to its largest ever production volume in history.
Jamie holds the HCCP designation.
As the Business Development Manager, Kurt is responsible for ensuring the needs of clients across all departments are matched with the appropriate services. Much of Kurt's time is spent marketing Zeffert's training services to each locality in order to create awareness for property managers, leasing agents, and more. Kurt has received world class customer service and sales training in Fortune 100 companies.
Pam began her career with Zeffert as the Office Manager bringing nearly 20 years of administrative experience. After earning a degree in organizational studies, Pam’s interests shifted her into human resources where she now serves as the HR Manager. Chief among her duties is ensuring the corporate culture promotes Zeffert’s unofficial success motto of “The Zeffert Way.”
Pam holds a Bachelor’s Degree in Organizational Studies.
Ronnette is an affordable housing expert across multiple funding restrictions and training disciplines. Once a rising star in the field, she is now widely considered a "must-have" for properties that require teams with proficiency in compliance. Ronnette's students boast designation pass rates amongst the highest in the nation because of her unique ability to make otherwise complicated information logical.
Ronnette has worked in the Affordable Housing industry since 2001. She started her career in Low Income Housing Tax Credit as a Compliance Coordinator, then branched out as a Sales and Marketing Manager, and now as a Trainer. She has overseen more than 30 communities at varying levels, which has created a vast depth of knowledge from multiple vantage points. Ronnette is a motivated, energetic, and goal-oriented trainer, which makes her a great asset to the Affordable Housing industry. Ronnette helps Zeffert ensure wide territory coverage coast to coast. She is a graduate of Rollins College, Winter Park, Florida.
Ronnette holds the HCCP, HCM-R, and FHS designations.
Linda has committed nearly ten years to the Compliance Department, first as a specialist and now as its manager. She has more than 14 years of multifamily and affordable housing experience. Linda has also managed a range of housing properties including Low Income Housing Tax Credit, Project Based Section 8, and market rate. Linda has been the driver of the department to its most successful period since it was established.
Linda holds the HCCP, HCM-HUD, and HCM-RD designations.
Khristin Landry-Montes serves as the Curriculum Developer for Zeffert and Associates. Having joined the company after fifteen years of university teaching, research, and course development, Khristin’s role includes the creation of live, virtual, and eLearning content. Khristin believes that affordable housing training should be creative, engaging, and easy for students to navigate while at the same time providing the most up-to-date material available. Khristin is enthusiastic about the company’s mission to provide the industry with the best educational services through a range of modalities that owners, property managers, and agents find as easy to use as possible. Khristin also believes the success and productivity of Zeffert’s clients goes hand-in-hand with their ability to provide an abundance of affordable and respectable housing for our nation’s communities.
Khristin holds a Master’s degree in Anthropology and a Ph.D. in Art History, with a special focus in architecture and urban development.