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Course Catalog

Providing Premier Training for the Housing Industry

ZEFFERT TRAINING

2015 Course Catalog

Zeffert & Associates trainers are Compliance Specialists who have extensive experience with all of the affordable housing programs AND public speaking. This diverse experience makes them adept at understanding the needs of affordable housing professionals, and gives them the ability to effectively communicate complex affordable housing regulations and concepts clearly and concisely. Because the client provides the training venue, private training is often an even more affordable alternative to our well-attended public offerings. 

 

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 webinar

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Online

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Providing Premier Training for the Housing Industry

ZEFFERT TRAINING

2015 Course Catalog

Zeffert & Associates trainers are Compliance Specialists who have extensive experience with all of the affordable housing programs AND public speaking. This diverse experience makes them adept at understanding the needs of affordable housing professionals, and gives them the ability to effectively communicate complex affordable housing regulations and concepts clearly and concisely. Because the client provides the training venue, private training is often an even more affordable alternative to our well-attended public offerings. 

 

Click this to Download our Course Catalogpdf button

 webinar

This symbol denotes courses that are available via a live webinar presentation

shorterSession

This symbol denotes courses that can be tailored for shorter sessions - for conferences, tradeshows or shorter time periods

Online

This symbol denotes courses that are available online, on-demand

LIHTC - LOW INCOME HOUSING TAX CREDIT

webinar Online

MANAGING LIHTC COMPLIANCE

This is our in-depth, 2-day LIHTC course, and it can be followed by the HCCP exam – developed by the National Association of Home Builders – on the morning of the 3rd day. An optional 1½-day abbreviated version covers all of the testable areas for the HCCP exam, and allows for the option of taking the HCCP exam on the last half-day. This option is recommended only for advanced personnel. The second day is popular as a stand-alone session for beginning and intermediate students. For more information on the HCCP, visit www.nahb.org/hccp

DAY 1 Agenda:

Property LIHTC Compliance

  • Introduction and Key Players in a LIHTC deal
  • Details You Must Know About Your Development
  • How Credits are Calculated
  • Milestones In the Life of a Property
  • Unique Aspects of Acquisition/Rehab
  • Other Program rules – Including Available Unit, Vacant Unit Rules and Fair Housing
  • Combining LIHTC with Other Programs

DAY 2 Agenda:

Certifying LIHTC Households

  • Certification Steps, Interviews and Applications
  • Determining Household Size
  • Establishing Student Status
  • Verification Procedures
  • Anticipating Income and Assets
  • Completing the Certification Form
  • How to “Enjoy” State Agency Inspections & Correcting Noncompliance
  • Conclusion – A Few Words of Encouragement

Day 3 Optional HCCP Exam:

Approximately

  • Review Session Before Exam

Attendees Will Receive:

  • ØA course manual and access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 14 hours of continuing education good toward any of the nationally recognized LIHTC designations (HCCP, NCP, C3P, etc.)

 

3symbols

LIHTC Workshop – Qualifying Households

This is our interactive, 1-day LIHTC course. Through a series of games and exercises, participants will learn the key elements of LIHTC compliance. Attendees see and interpret examples of completed verification forms, similar to what they would see on the job. This course can be expanded to 1 ½ or 2 days.

 Agenda:

Certifying LIHTC Households

  • Certification Steps, Interviews, and Applications
  • Determining Household Size
  • Establishing Student Status
  • Verification Procedures
  • Anticipating Income and Assets
  • Completing the Certification Form
  • Recertifications
  • State-Specific Issues
  • How to “Enjoy” State Agency Inspections & Correcting Noncompliance

 Attendees Will Receive:

 A course manual and access to downloadable references

  • An emailed Certificate of Attendance reflecting 7 hours of continuing education good toward any of the nationally recognizable LIHTC designations (HCCP, NCP, C3P, etc.)

 

2symbolsManaging LIHTC Compliance with Other Programs

A 1-day interactive training for on-site property staff of developments with LIHTC funding combined with multiple funding layers including HOME, Rural Development, HUD and Tax Exempt Bonds. “Condensed” versions of any length and combination of programs are also available.

Agenda:

Introduction and Program Backgrounds

  • LIHTC
  • HUD
  • RD
  • HOME
  • Bond

 Qualifying Households

  • Students Status
  • Income Limits
  • Verification of Household Income/Assets
  • Zero Income Households/Unsecured Income
  • Employment Income Calculations – Range of Hours
  • Changed in Household Size
  • Certification Form
  • Effective Dates
  • Recertification
  • Eligibility and Increases in Income
  • Deductions and Allowances

 

Rents

  • Rent Limits
  • Utility Allowances

General Rules

  • Lease Terms
  • Transferring Households
  • Application Fees
  • Criminal Background Checks
  • Release of Information Forms
  • Citizenship
  • Race/Ethnicity
  • Affirmative Marketing

Attendees Will Receive:

  • ØA course manual and access to downloadable references
  • ØAn extensively researched comparison chart of many specific compliance rules that interact at combined program properties
  • ØAn emailed Certificate of Attendance reflecting 7 hours of continuing education good toward any of the nationally recognizable LIHTC designations (HCCP, NCP, C3P, etc.)

 

2symbolsManaging LIHTC Compliance: Acquisition/Rehab Basics

This full-day course will be of interest to owners and management of property management companies. Even expert property managers need to understand that acquisition/rehabs are far more complex than other types of first year LIHTC projects. This course highlights what characteristics need to exist to successfully manage compliance for an acquisition/rehab project.

Agenda:

Introduction to Acquisition/Rehab

1st Year Credits

  • General Rules
  • Acquisition/Rehab 1st Year

Qualifying Households

  • The 120 Day Rule
  • Maximizing Credits

Unit Transfers

Resident Engagement Techniques

Attendees Will Receive:

  • ØA course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 6 hours of continuing education 

 

2symbolsPrinciples of LIHTC Asset Management

This 1½-day course is an excellent introduction or refresher course conducted by our compliance and asset management experts. General Partners and management agents who are looking to enhance their asset management functions may be especially interested. State HFA agencies monitoring TCAP or exchange funds will also find their particular needs addressed. Asset management requires different things of different players. We will discuss all of the major perspectives. This can be modified to a 1-day course.

DAY 1 Agenda:

Introduction

  • “Micro” vs. “Macro” Outlooks
  • Passive vs. Active Asset Management

Key Compliance Concepts

  • Lifespan: Minimum Set-Aside, Credit, Compliance and Extended Use Periods
  • Interested Player’s Interest in Asset Management: GP, LP, Lender, IRS & State HFA
  • TCAP and Exchange Funds
  • Key Terminology: Credit Calculation Formulas and Financial Terms

Understanding Key Documents

  • Documents for Management Agents
  • Property “Binders”
  • Documents for Ownership
  • Property “Abstracts”

“Milestones” in the Life of a Property

  • Year One of the Credit Period

DAY 2 Agenda:

“Milestones” in the Life of a Property (continued)

  • The Credit Period
  • Year 15 and Beyond

Open Q & A and Conclusion

Attendees Will Receive:

  • ØA course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 11 hours of continuing education good toward any of the nationally recognizable LIHTC designations 

 

2symbolsLIHTC Compliance Basics 

This 3-hour session discusses compliance-related provisions that affect site management of LIHTC (tax credit) rental properties. It starts by briefly discussing who the interested parties are in a tax credit deal. Details that must be gathered in order to manage LIHTC compliance are then listed. Income and rent restrictions are discussed. The meaning of terms such as applicable fraction and minimum set-aside are also briefly explored. Leasing requirements as well as student eligibility and physical inspection rules are covered. A quick review of requirements related to income eligibility are on the agenda next. Finally unique LIHTC rules including those relating to increases in income and recertification round out the discussion. As appropriate to the attendees, we will also briefly discuss how LIHTCs interact with other housing programs. 

 

Rural Development

 3symbolsManaging RD Compliance

This is our 1½-day RD occupancy course. The “Housing Compliance Manager for RD” (HCM-R) – an online exam developed by Zeffert & Associates is optional.

DAY 1 Agenda:

Introduction

  • Overview of RD Program
  • The Handbook – HB-2-3560 and the Regulation 3560
  • Housing Programs Under Section 515 to be Covered
    • Family Properties
    • Elderly Properties
    • Congregate Properties
  • Maintaining the Property

Marketing and the Application Process

  • Civil Rights and the AFHMP
  • Marketing and the AFHMP
  • The Application Process
    • Application Requirements
    • The Waiting List
    • Required Notices

Project Occupancy Requirements

  • Eligibility Requirements
  • Income Calculations
    • Income
    • Assets

DAY 2 Agenda:

  • Allowable Deductions from Income
  • Lease Requirements
  • Recertification Process
    • Annual Recertification
    • Recertification Due to Income or Occupancy Changes
    • Ineligible Tenants

Tenant Warning and Termination

  • Tenant Warning Requirements
  • Termination of Occupancy
  • Tenant Grievance

Attendees Will Receive:

  • ØA course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 11 hours of continuing education good toward any of the nationally recognizable RD designations

Optional Online HCM-R Exam:

Our proprietary Housing Compliance Manager for RD Exam (HCM-R) is an open book online exam with 100 questions. You will be given up to 3 hours to complete the exam and will need a score of 67 or higher to pass. Those that pass the exam will be shipped a deluxe frameable certificate with the HCM-R designation.

 

2symbolsRD Workshop: Qualifying Households

This is our 1-day RD occupancy course.

DAY 1 Agenda:

  • Certification Steps, Interviews and Applications
  • Determining Household Size
  • Establishing Student Status
  • Verification Procedures
  • Anticipating Income and Assets
  • Completing the 3560-8 Certification Form
  • Recertifications

Attendees Will Receive:

  • ØA 180+ page useful course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 7 hours of continuing education good toward any of the nationally recognizable RD designations 

 

2symbolsManaging RD Property Maintenance

Topics Discussed

  • Asset Preservation
  • RD Maintenance Requirements
  • Maintenance Systems
  • Correcting Deficiencies Before They Become Nightmares on Your Street

 

2symbolsRural Development Farm Labor Housing Basics

After a brief introduction to the history and types of farm labor housing, this 1- to 4-hour session covers project compliance, monitoring reviews and tenant rent issues. Tenant eligibility is discussed next including occupational eligibility requirements & exceptions, occupancy priorities and income eligibility. Citizenship requirements and how to handle ineligible tenants rounds out the discussion.

 

HUD

 3symbolsManaging HUD Compliance

This is our full HUD occupancy course. The “Housing Compliance Manager for HUD” (HCM-H) – an online exam developed by Zeffert & Associates is optional.

DAY 1 Agenda:

Part One: Establishing Household Eligibility – Chapters 1, 3, and 4

  • Introduction to HUD and the various HUD programs (4350.3 Chapter 1)
  • Eligibility for assistance and occupancy (4350.3 Chapter 3)
  • Waiting List and Tenant Selection (4350.3 Chapter 4)
  • Determining Income and Calculating Rent (4350.3 Chapter 5)

DAY 2 Agenda:

Part One: Establishing Household Eligibility (continued)

  • Determining Income and Calculating Rent (4350.3 Chapter 5)

Part Two: Resident Relations

Chapters 5, 6, 7, 8, 9, and 2

  • Lease Requirements and Leasing Activity (4350.3 Chapter 6)
  • Recertification, Unit Transfers, and Gross Rent Changes (4350.3 Chapter 7)
  • Termination (4350.3 Chapter 8)
  • Required 50059 and Subsidy Data Reporting – TRACS (4350.3 Chapter 9)
  • Discussion of Case Studies
  • Civil Rights and Nondiscrimination Requirements (4350.3 Chapter 2)

Attendees Will Receive:

  • ØA course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 14 hours of continuing affordable housing education 

Optional Online HCM-H Exam:

Our proprietary Housing Compliance Manager for HUD Exam (HCM-H) is an open book online exam with 100 questions. You will be given up to 3 hours to complete the exam and will need a score of 67 or higher to pass. Those that pass the online exam will be shipped a deluxe frameable certificate with the HCM-H designation.

 

2symbolsHUD Workshop: Qualifying Households

This is our 1-day HUD occupancy course.

DAY 1 Agenda:

  • Certification Steps, Interviews and Applications
  • Determining Household Size
  • Establishing Student Status
  • Verification Procedures
  • Anticipating Income and Assets
  • Completing the 50059 Certification Form
  • Recertifications

Attendees Will Receive:

  • ØA course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 7 hours of continuing affordable housing education 

 

2symbolsAffirmative Marketing for Affordable Housing Programs

HUD, RD and HOME

Topics Discussed

  • Overview of the RD and HUD handbook AFHMP
  • Affirmative Marketing and You
  • Marketing Ideas Into Action
  • Leasing
  • The Application Process and Requirements
  • Your Waiting List
    • Ensuring No Applicant is Left Behind

 

2symbolsEIV Enterprise Income Verification Basics

This presentation is very flexible for a 1-, 3-, 6- or 8-hour program.

This session discusses the HUD Enterprise Income Verification system. It provides an overview of the system in general and necessary security and confidentiality policies and procedures. The EIV-required 8997 forms andEIV and Youbrochure are covered. Next we take a look at each of the reports generated by EIV and wrap up with the basics of tenant repayments and penalties.

This session is a great introduction to EIV for new staff and a wonderful refresher for experienced practitioners.

HOME Funds

3symbolsManaging HOME Compliance

This is our 1-day HOME occupancy course. The “Housing Compliance Manager for HOME Funds” (HCM-HF) – an online exam developed by Zeffert & Associates is optional.

Agenda:

HOME Basics

  • Introduction and Overview
  • Fixed and Floating?
  • Where we get direction
  • HOME Distribution and Monitoring
  • HOME Income and Rent Limits
  • Subsidy Payments
  • Utility Allowances/Fees
  • Rent Increases/Rent Decreases
  • Application Process/ Affirmative Marketing
  • Leases/ On-Site Visits
  • Data Collection and PJ Reporting/ Record Keeping
  • Non-compliance

Qualifying Households

  • Income Rules/ Households Members
  • Unborn Children/ Children being adopted
  • Methods of Verification

Anticipated Annual Income

  • Types of Income/ Whose Income is Counted?
  • Annual income Includes & Does Not Include
  • Anticipating Annual Asset Income
  • Imputing Asset Income/ Assets Disposed Of
  • Tenant Income Certifications

Alternative Definitions of Income

  • Census Long Form/IRS Form 1040

Recertification

  • Adjusted Income/ Allowances

Question and Answer Session

Attendees Will Receive:

  • ØA course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 7 hours of continuing education 

Optional Online HCM-HF Exam:

Our proprietary Housing Compliance Manager for HF Exam (HCM-HF) is an open book online exam with 40 questions. You will be given up to 1½ hours to complete the exam and will need a score of 28 or higher to pass. Those that pass the online exam will be shipped a deluxe frameable certificate with the HCM-HF designation.

 

2symbolsHOME Funds Basics

This 3-hour session discusses compliance-related provisions that affect site management of HOME rental properties. Details that must be gathered in order to manage HOME compliance are listed. "Fixed" and "Floating" as well as "HIGH HOME" and "LOW HOME" designations are explored. Leasing requirements as well in income determinations are covered. Finally unique HOME rules relating to increases in income and calculating rent based on adjusted income round out the discussion. As appropriate to the attendees, we will also briefly discuss how HOME interacts with the Low Income Housing Tax Credit program.

 

FAIR HOUSING

 3symbolsPractical Fair Housing in the 21st Century

This course discusses what Fair Housing means at multi-family properties and it can be presented in 3-, 4-, 6- or 8-hour training sessions. Issues relating to all aspects of property management are covered in this course. Included are issues relevant to owners, maintenance, management, and leasing staff.

Agenda:

Duration: 3 to 8 hours

  • A Brief History of Fair Housing
  • What is Discrimination?
    • The Protected Classes
  • Policies and Penalties
  • Advertising Guidelines
  • Designing an Effective Compliance Program
  • Group Discussions/Videos

Attendees Will Receive:

  • ØFor the 6- and 8-hour Courses – a course manual with access to downloadable references
  • ØFor the shorter training sessions – a premium course booklet
  • ØAn emailed Certificate of Attendance reflecting the course’s length for continuing housing education

 

2symbolsFocus on Fair Housing: Reasonable Accommodation & Modification

Reviewing and approving reasonable accommodation and modification requests from applicants and tenants with disabilities can present some unique challenges.This session answers many important questions based on HUD and DOJ guidance. 

 

2symbolsFocus on Fair Housing: Issues for Maintenance Professionals

 

Good maintenance professionals are crucial to the smooth-running of a multi-family housing property. Besides the unique opportunity to contribute to the success of the housing, they also have considerable challenges and risks as they interact in a profound way with the public and residents of the housing. Both maintenance personnel and those above them in the chain of command bear serious liability under fair housing law. Questions relating to these issues are discussed in this session which is based on years of practical experience as well as HUD and DOJ guidance.

 

BONDS

2symbolsManaging Bond Compliance

 This 1-day course discusses housing financed via the Tax Exempt Bond Section 142 Program. 

Agenda:

Introduction to Bond Housing and the Players

Certifying Qualified Households:

  • Certification Steps, Interviews, and Applications
  • Determining Household Size
  • Establishing Student Status
  • Verification Procedures
  • Anticipating Income and Assets
  • Completing the Certification Form
  • Recertifications and the Available Unit Rule
  • Combining Bonds with LIHTC
  • A Few Words of Encouragement

Attendees Will Receive:

  • ØA course manual with access to downloadable references
  • ØAn emailed Certificate of Attendance reflecting 7 hours of continuing education 

 

Combined Programs

 2symbolsAvoiding Top Eligibility Errors in Affordable Housing

Applies to Tax Exempt Bonds, HUD, RD, LIHTC, and HOME

Zeffert & Associates has conducted thousands of affordable housing file reviews throughout the country. We have identified issues that commonly create problems when establishing household eligibility. This session explores issues common to many affordable housing programs relating to income eligibility. Depending on context of the session, issues specific to certain programs will also be addressed. For example, student status from HUD, RD or the tax credit perspective. Practical hints to avoid mistakes in the first place will also be shared.

  • Introduction and retaining affordable housing funding
  • Income limits
  • Insufficient application issues
  • Insufficient verification issues
  • Income calculation issues
  • Specific program issues
  • Conclusion

2symbolsManaging LIHTC Compliance with Other Programs

Applies to Tax Exempt Bonds, HUD, RD, LIHTC, and HOME

Topics Discussed

Any combination of Programs may be selected from the full “Managing LIHTC Compliance with Other Programs” (see LIHTC Catalog Option Above) for a Condensed Session. LIHTC with HUD and/or RD and/or HOME and/or Bonds.

2symbolsUnderstanding Students Rules

This 1- to 2-hour session provides a comparison and contrast of HUD, RD, and LIHTC/Bond student rules.

2symbolsAffirmative Marketing for Affordable Housing Programs

Applies to HUD, RD and HOME

Topics Discussed

  • Overview of the RD and HUD handbook AFHMP
  • Affirmative Marketing and You
  • Marketing Ideas Into Action
  • Leasing
  • The Application Process and Requirements
  • Your Waiting List
    • Ensuring No Applicant is Left Behind

 

2symbols "To Protect and Serve"

 

How to Ensure That a Compliance Department is Going to Protect You When It Counts

Topics Discussed

This course will be of interest to owners and management of property management companies. For property managers, it discusses how to assess if there are opportunities for improvement in your current operation. For owners it discusses how to ensure that the property management firm that you work with or are looking to work with has what it takes to ensure compliance with affordable housing programs.

 

2symbolsViolence Against Women Act 2013

 

This is a popular, interactive 1- to 2-hour session. In 2005, the Violence Against Women Act housing rules applied for the first time to Section 8 properties. The 2013 reauthorization of VAWA dramatically expanded the applicability of the law to most forms of affordable housing, including RD, LIHTC and HOME. In this session we discuss this statute, what we know as well as what we need to know in order to apply VAWA to all of the housing programs.

 

2symbolsReal Estate Income Issues

 

This 1- to 2-hour session delves into the complex Real Estate issues in affordable housing. When calculating income eligibility for affordable housing programs, real estate assets present some unique challenges. These challenges and more are discussed in this lively presentation.

 


Customer Service

 2symbolsCreating Great Marketing and Customer Relationships

This course can also be adapted to 2- to 4-hour session.

Agenda:

Introduction

Effective Marketing

  • Research
  • Types of Advertising
  • Ad development
    • Effective language
  • Fair Housing Law and AdvertisingKeys to effective leasing
    • What is discrimination?
    • HUD advertising guidance
    • Affirmative marketing plans

Customer Service

  • What is customer service?
  • Elements of good customer service
    • Relationship building
    • Accountability to customer
    • Positive response to customer complaints
    • Telephone skills
  • Creating an excellent Customer Service Plan
    • Training
    • Empowerment
    • Customer access
    • Community support
    • Ease
  • Complaints
    • View feedback as an opportunity
    • Resolutions
  • A few words of encouragement

Attendees Will Receive:

  • ØA booklet full of helpful information
  • ØAn emailed Certificate of Attendance

Maintenance

2symbolsManaging Property Maintenance

Topics Discussed

  • Asset Preservation
  • Maintenance Requirements
  • Maintenance Systems
  • Correcting Deficiencies Before They Become Nightmares on Your Street

 

2symbolsFocus on Fair Housing: Issues for Maintenance Professionals

Good maintenance professionals are crucial to the smooth-running of a multi-family housing property. Besides the unique opportunity to contribute to the success of the housing, they also have considerable challenges and risks as they interact in a profound way with the public and residents of the housing. Both maintenance personnel and those above them in the chain of command bear serious liability under fair housing law. Questions relating to these issues are discussed in this session which is based on years of practical experience as well as HUD and DOJ guidance.

 

FAQs

Q: Can I attend a training session as a walk-in?

A:  Enrollment at each workshop is limited to an event-specific number of participants. Walk-in registrants will only be accepted on the basis of space and training material availability. Because our premium materials are expensive to produce, are often customized to a location and the programs change often, we do not bring a large amount of extra training material to a course. Calling ahead of time, even if it is the day before the training, may get you a place that you may not have if you decide to walk-in.

Q: How will confirmation be handled?

A:  You will receive written confirmation of your registration via email or fax. If you do not receive confirmation, or if we received your registration less than one week prior to the session, please contact our Training Coordinator.

Q: What if we need to cancel or change a registration?

A:  Registration fees are refundable based on the following schedule:

Refund Policy:  

  • Full Refund- If notice of cancellation is received at least 2 months prior to the session
  • Full Refund, less a $50 administration fee- If notice of cancellation is received at least 45 days prior to session
  • No Refund- If notice of cancellation is received less than 1 month before session.  Substitute personnel or credits toward future PUBLIC Zeffert & Associates trainings are allowed for up to 1 year.

NOTE Private Groups who sponsor training and handle their own registration may not accept credit for trainings for which Zeffert & Associates originally received payment.

Q: What happens if a session is cancelled?
A:  In rare instances, workshops may be canceled or rescheduled. Although a full refund of the registration fee will be made in such cases, Zeffert & Associates is not responsible for other costs incurred, such as nonrefundable airline tickets.

 

Q: Where should I stay?
A:  For attendees' convenience, we sometimes make arrangements for special lodging rates when sessions are held at a hotel. We are not endorsing the hotel. Participants should make arrangements directly with the appropriate hotel.  Hotel accommodations are not included in the registration fee.

 

Q: I have a special need. Will you meet it?

A:   Please indicate on the registration form if any special accommodations or disability-related assistance is required. You may also contact our Training Coordinator per the contact information below. We request that special requests be made as far in advance of the training as possible. This helps ensure that we can best meet the need. 

 

Q: What exams do you offer with your courses?

A:   For our HUD, HOME and RD courses, we offer our proprietary Housing Compliance Manager Exams (HCM-H for HUD, HCM-HF for HOME and HCM-R for RD). These exams were developed by our own content experts. For our tax credit courses, we offer the Housing Credit Certified Professional exam (HCCP). This is a nationally recognized exam sponsored by the National Association of Home Builders (NAHB). All of the designations result in certification plaques/frames and designations.

 

Q: When will I get my exam results?
A1:   Examination results for the Housing Compliance Manager exams (HCM-H, HCM-HF and HCM-R) will not be sent prior to our receipt of payment. If you have not heard from us with your exam results within two weeks of the course, contact our Training Coordinator (see contact information below).

A2:   The HCCP is administered by Zeffert & Associates, but grading and notification is handled by the National Association of Home Builders. If you have not received your results in 5 weeks from taking the exam, contact the NAHB Designation Help Line at (800) 368-5242 x8154 or  This email address is being protected from spambots. You need JavaScript enabled to view it. .  The NAHB staff can assist you with your inquiries.

 

Please Contact Training Coordinator, Susan Barnett, with additional questions:

This email address is being protected from spambots. You need JavaScript enabled to view it.

866-760-6000 (toll free)

314-336-4853 (direct)