Carissa leads human resources through an approach of developing a safe and positive culture based on the principles of diversity, equity, and inclusion that incorporate the company’s Mission. Her professional HR career began as the co-founder of FC&C Interior and Exterior Remodeling and has additionally held positions of increasing responsibility. Carissa has earned both a Bachelor’s and Master’s Degree.
Carol has been in the affordable housing industry since 2001, in roles ranging from Leasing Consultant, Assistant Manager, Compliance Specialist and Senior Property Manager. Carol served as the Compliance Department Manager for several years, when, in 2023 she was promoted to Division Director of Compliance Services.
In this current role, she oversees the unified compliance success of File Reviews and Inspection Services. Together, with her expert teams, Carol ensures that clients’ assets are protected by means of compliance with the intricate restrictions with which they may be required to adhere. Speed in file turnaround times, inspection services, and regulation knowledge are essential components of her division’s mission to uphold Zeffert’s reputation as the best and the fastest in the industry.
Carol Holds the HCCP, HCM-H, HCM-HF, HCM-R, and BOND.
Fred is responsible for overseeing day-to-day operations of Inspections for Capital Needs Assessments, 504 Transition Plans, Uniform Physical Needs Assessments, and REAC. Among his chief responsibilities is to ensure the department upholds its strong reputation in the speed and quality of inspections for clients. Fred has 28 years of experience in sales, operations, and inspections; all of which contribute to the priorities of the department.
Jamie has over fifteen years of management experience serving in a range of capacities. She has served a variety of roles within the Utility Allowance department that give her expansive knowledge on the breadth of operating aspects required to serve clients with accuracy and speed. Responsible for the overall success of the Utility Analysis Division, Jamie ensures that all processes continue to provide the fastest and most accurate Utility Allowance reports in the county.
Jamie holds the HCCP designation.
Mandi has served as a property manager of LIHTC properties with up to 2,000 units, and since joining Zeffert & Associates, has earned several promotions, currently serving as the Director of Training for Zeffert University. Her primary responsibilities include the assessment of clients' needs for affordable housing training, directing the development of a continually robust, dynamic course catalog, and matching the clients' staff with the compliance education they require. This includes eLearning and the delivery of live training.
"My job is to conduct an institution of higher learning for multifamily owners, agents, and investors," says Mandi. She holds the HCCP and FHS designations.
Ronnette is the Senior Trainer at Zeffert & Associates and an affordable housing expert across multiple funding restrictions and training disciplines. Through Zeffert University, she not only reaches more students than other training alternatives combined, her students boast designation pass rates amongst the highest in the nation! Organizations look to Ronnette year-over-year for their education needs, and in 2023, she was selected as the National Association of Homebuilders "HCCP Designee of the Year".
Ronnette has worked in the Affordable Housing industry since 2001. She is a graduate of Rollins College in Winter Park, Florida and holds the HCCP, HCM-R, and FHS designations.
As the Business Development Manager, Kurt is responsible for ensuring the needs of clients across all departments are matched with the appropriate services. Much of Kurt's time is spent marketing Zeffert's training services to each locality in order to create awareness for property managers, leasing agents, and more. Kurt has received world class customer service and sales training in Fortune 100 companies.
Natalie was born, raised, and embarked on a career in multifamily property management in Tulsa, Oklahoma. Beginning as a leasing consultant, she earned promotions in short order that landed her at a tax credit property where she oversaw compliance as the Property Manager. Now, with over ten years of affordable housing experience, Natalie is a respected expert to both properties and the multifamily community as a whole. She is an Ambassador for the Tulsa Apartment Association (TAA) and serves as a committee member for the Zenith Awards, TAA’s largest annual event. Natalie is married and a mother of two active children (and a loud, but very sweet beagle).
Natalie holds multiple certificates in affordable housing and is a Certified Apartment Manager.