Compliance Department

Quality & Accurate Reporting

When it comes to eligibility, mistakes cannot be made.

It is critical that certifications are correct and that is what the department does best.  Our Compliance Specialists will provide you with the most accurate and comprehensive reviews to ensure your files meet all regulations.  We are professionally certified by NAHB as Housing Compliance Credit Professionals as well as other industry designations, and are always the first to know of regulatory changes across the country. 

 

The Compliance Department's mission to maintain exemplary quality and world class customer service gives our customers peace of mind.

Client Portal

Files are uploaded to a secure Client Portal for electronic review.  The portal is available 24/7 for uploading files, checking file review status, and producing reports.

   

Electronic File Reviews

  • Ensure files are in full compliance
  • Deliver reports listing corrections
  • Rush review options
  • Option to submit bulk quantities

Zeffert & Associates will provide you with ongoing file review services to ensure your files are in full compliance.  Rush files will be reviewed and delivered by the end of the next business day and regular files by the end of the second business day.  Clients also have the option of sending tenant files in bulk. By choosing this option, the bulk of the property’s files are provided upfront and a report is delivered within three to four weeks of receipt.  Files are scanned and uploaded by the client into our secure Client Portal for review.

On Site Services

Certain situations require a compliance specialist to be on site in order to get the job done right. Our staff is happy to provide you the following on-site services to help meet your compliance demands. Most importantly, we will remain available for telephone consultations should any questions arise.

Audit / Inspection

Our Compliance Specialists will review tenant files on site. We will prepare reports, provide you with the information on how to meet all recommendations, and give you the sources for all required materials.

Lease-Up

Leasing up a project and ensuring all applicants are qualified can be challenging. Our specialists will work together with your site staff, interview applicants/tenants and obtain all income/asset verifications to create the tenant file. We will make sure all verifications are complete and that applicants are fully qualified.

 

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