Carol has been in the affordable housing industry since 2001, in roles ranging from Leasing Consultant, Assistant Manager, Compliance Specialist and Senior Property Manager. Carol served as the Compliance Department Manager for several years, but was promoted was promoted to Division Director of Compliance Services in 2023.

In this current role, she oversees the unified compliance success of File Reviews and Inspection Services. Together, with her expert teams, Carol ensures that clients’ assets are protected by means of compliance with the intricate restrictions with which they may be required to adhere. Speed in file turnaround times, inspection services, and regulation knowledge are essential components of her division’s mission to uphold Zeffert’s reputation as the best and the fastest in the industry.

Carol Holds the HCCP, HCM-H, HCM-HF, HCM-R, and BOND.